Frequently Asked Questions

If you have any more questions about us, please feel free to call us at (480)-539-8680.

1.Do I have to stop at Check in and Checkout Desk at every Visit?
Yes. It’s important to have updated information at check-in, and while leaving you should have all referrals, medications, and follow up dates.
2.How can I check with my insurance company to make sure they will cover the services I received?
A customer service telephone number is listed on most health plan ID cards. You can call them and check to make sure services are covered.
3.How can I find a physician?
Call us on 480-539-8680 and we would be glad to help you set up an appointment with one of our board certified Physicians or Nurse Practioners
4.How can I pay my portion of my bill?
Several options exist, including Credit card, Check, Cash, please mail us the invoice sent you with either the credit card information, or Check. Please don’t send cash via mail. Cash can be given in the Office. Checks are not accepted for Co-Payment. No American Express.
5.How can I renew my prescriptions?

For established patients, there are two methods for refilling your prescriptions. We request that you call your pharmacy first for this request.

If your insurance has a separate prescription insurance card, please have the front office staff scan this in your chart. This information is crucial to have in your chart for prior authorizations of your medications. Without this information in the patients’ chart, our office will be delayed in refilling your medication.

Calling Your Pharmacy:

Our office has worked with the pharmacies around the valley to create a direct connection of communication in order to refill the prescriptions as fast as possible. Almost 90% of the scripts requested are filled within 6 hours.

In-Office Pharmacy Line:

We have a dedicated line for pharmacy refills which is (480)-539-9927. When leaving a message on this line, please allow one working day for the refill request to be processed.

6.How can I schedule an outpatient lab test?
Outpatient lab tests do not require an appointment and most of the times at least 8 hours of fasting is required. To ensure the appropriate labs are drawn, please call us in advance.
7.How do I obtain a copy of my medical records?

In order for us to release your medical records, you will need to sign a medrelease form. You can download the form from HERE. Please fax us the form on (480)–539-1763 or mail it to us. We will contact you once we receive the form. You can also stop by our office and provide us the Medical Release form.

Healthcare facilities can contact us at (480)-539-8680 to obtain the medical records. We will need a signed Medical Release.

A fee may be charged for medical records.

8.How do I obtain a copy of my test results?
Email us via Next MD, or Call us on 480-539-8680.
9.How do I request a referral?
Depending on your insurance, you may need to contact us or visit our office before you see a specialist. It will be helpful to contact your insurance company for the detailed information about the requirements of your particular plan. You can refer to our list of consultants here
10.How do I request an Appointment?
Please call (480)-539-8680 and then option 3.
11.How will I know if my insurance company has paid my bill?
You will receive an Explanation of Benefits (EOB) from your health plan. The statement will show the amount that has been paid and any balance you are required to pay.
12.How will I know what portion of the bill I should pay?
The Explanation of Benefits(EOB) states how much you owe if anything
13.I don’t have health insurance?
We accept Cash, Credit Card, and can even do a Payment plan.
14.I gave my insurance information on the first visit, why do I have to share this at every visit?
Insurance information can change, coverage can change, and it is important to have updated information so claims can be filed appropriately and so the patient doesn’t get stuck with the bill.
15.I have a question about my Billing account. Who do I call?

Our Billing Department strives to provide the most efficient service possible. The efficiency of their work depends on the cooperation of our patients to provide us with the most updated medical insurance cards and demographic information.

Please call our Billing Department, Monday through Friday 7:30 am to 4:00 pm. at (480) 539-8680 Option 4.

16.What am I expected to bring at my visit to the office?

Our Billing Department strives to provide the most efficient service possible. The efficiency of their work depends on the cooperation of our patients to provide us with the most updated medical insurance cards and demographic information.

At each office visit, we ask that patients bring their medical insurance card. If your insurance information, phone number, or street address change, please notify at the time of your visit.

We accept many different types of insurances, for a complete list of accepted insurances, please click on the link below.

Please fill out appropriate forms prior to the visit.

17.What are the Clinic hours?
7:30am-8pm Monday – Thursday
7:30am-5pm Friday
9:00am-4pm Saturday
18.What are the lab draw hours?

7:30am-8pm Monday – Thursday

7:30am-5pm Friday

8:00am-4pm Saturday

19.What do I do if I disagree with how much my insurance company has paid on my bill?
Contact your insurance company. If an error was on the Insurance Carrier side, then have them expedite a payment with a Date. If paid accurately, then file an appeal, your claim may be reviewed and reconsidered
20.What is a copayment or a deductible and coinsurance?

Co-payment is a flat amount due for each visit to a provider.

Deductible is the amount that you must pay before your health plan begins to pay for your bills. Typically, a deductible is a flat dollar amount (i.e. $250.00 or $500.00.) A co-insurance is generally a percentage of covered charges after the deductible is satisfied

21.What is an urgent visit?

Are you feeling sick today and need to be seen? In our practice we believe that our patients should have the ability to see one of our providers the same day or at a convenient time for you. Give us a call and we will be able to either schedule you for a same day visit or make an appointment to be seen later on in the week.

These appointments are reserved to be booked on the same day so that our patients can be seen by a provider at the medical practice that has their medical records, their list of medications and can provide the most comprehensive care for them. There could be a longer wait time with these appointments.

Please note that an urgent visit is not an Emergency visit. IF THIS IS AN EMERGENCY, PLEASE CALL 911

22.What is the difference between Medicare Part A and Medicare Part B?
Part A covers inpatient hospitalization and
Part B covers outpatient and physician services.
23.What is the policy on canceling/rescheduling an appointment?
We understand that you may have situations demanding schedule change. Please call our office 24 hours in advance to inform us if you need to reschedule or cancel your appointment and we are happy to reschedule or cancel your appointment. A late cancellation fee may apply if you do not call us 24 hours in advance. Your cooperation would help us serve our patients in a timely and efficient manner.
24.Where can I Find consultants and specialists?
Please click here to find the consultants that we work with; you are welcome to use them if you wish.
25.Where can I find directions to your facilities?
Please click on Contact us.
26.Why didn’t my insurance pay for some services?
Insurance policies vary on what services are covered or paid. Your particular policy may not cover the ordered service or you may not have met your policy's deductible requirement
27.Why do I need Preventive Care Visits?
Although often overlooked as unnecessary or extravagant, preventive care is much like seeing an accountant or your broker to plan your future or retirement. When you think about it, if your health is poor, those “golden years” won’t be golden for you. What you need in terms of preventive care depends on your age, your personal risk factors and family history. Depending on where you are in that spectrum, you may be requiring regular preventive care including physicals, routine cholesterol screening, PSA screening if a male, and pap smears and mammograms if you are a female. Routine immunizations are also important. When was your last tetanus shot? We will encourage you to make your wellness appointments on a regular basis not because our revenue is low, but because your long term health is important to us.
28.Will you bill my insurance plan for me?
Yes, we typically bill the insurance and get paid in approx 3-6 weeks.